This policy applies to information collected by Air Trail service centers, our suppliers and authorized resellers from users of the Air Trail Android and iOS apps, as well as from visitors to our website, www.airtrail.ca. The questions and answers below cover the type of information we collect, how we protect your information, how we use your information, and what choices you have about how we use your information.
We reserve the right to modify, alter or otherwise update this policy at any time, so we encourage you to check back periodically so that you are always aware of our most current policies regarding your privacy. The policy date will change on the date any policy changes are made.
Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person, and includes such things as name, age, gender, educational background and performance, occupation, contact information, financial information and other information which can be linked to an individual’s identity. It does not apply to the information of non-individuals, such as corporations and other business entities and, generally speaking, to business contact information of individuals.
Here are some examples of the types of personal information Air Trail may collect and how they may use it.
What personal information we collect?
When you create a Air Trail Account, register your aircraft, apply for credit, subscribe to a service or purchase a product, download a software update, or participate in an online survey, we may collect a variety of information, including, but not limited to, your name, mailing address, phone number, email address, contact preferences, credit card information, financial information, and information collected in providing services, including but not limited to location, aircraft information, and crew member information.
How we use your personal information?
The personal information we collect allows us to keep you posted on Air Trail’s latest product and service announcements, software updates, and upcoming events. It also helps us to improve our products, services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by clicking on an un-subscribe link at the bottom of each email, or by contacting a Air Trail service center.
We may disclose your personal information, including credit card information, to third party suppliers that enable Air Trail to provide its products and services, including but not limited to third party billing services.
We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Air Trail’s products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
Collection and Use of Non-Personal Information
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Air Trail may use this information in our marketing and advertising services, and to improve Air Trail’s products and services.
In some of our email messages, we use a “click-through URL” linked to content on the Air Trail website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times Air Trail may make certain personal information available to third parties that work with Air Trail to provide products and services, or that help Air Trail market to customers. If you are approved for service, your account will be governed by Air Trail and its carrier’s respective privacy policies. Personal information will not be shared with third parties for their marketing purposes or business purposes unrelated to assisting Air Trail in providing you products and services.
Air Trail shares personal information with companies who may use such personal information to provide products and services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Air Trail operates.
Air Trail will disclose your personal information to government agencies in order to provide Air Trail products and services. Air Trail may also disclose your information where required by applicable law or legal process, or orders of government agencies with authority to do so.
Protection of Personal Information
Air Trail takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Air Trail online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet. Yes
When you use some Air Trail products, services, or applications or post on a Air Trail forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
To provide location-based services on Air Trail products and services, Air Trail and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your device used to access the Air Trail service. This location data is collected and is used by Air Trail and our partners and licensees to provide and improve Air Trail services. Location-based services offered by Air Trail require your personal information for the feature to work.
Third-Party Sites and Services
Air Trail websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties. These links are provided as a convenience only and such third-party websites, products, and services are not under the control of Air Trail. Air Trail does not review, approve, monitor, endorse, warrant, or make any representations with respect to such third-party websites, products, and services. Any use of third-party websites, products, and services is at your own risk.
Our Company-Wide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Air Trail employees and strictly enforce privacy safeguards within the company.